Outlook .OST Error
If you are getting the error “Outlook is using an old copy
of your Outlook data file (.ost). like the image below, please follow the steps
to resolve the issue.
- Click “OK” to close the
window and make sire outlook is closed.
- Click the Start Menu and
type “Control Panel” and click the “Enter” key
- Change the view to “Large
icons” on the window by clicking the drop down menu in the upper right corner
- Double click on “Mail
(Microsoft Outlook)
- Select “Show Profiles”
- Select "Remove” then
“Yes”
- Click “Apply”
- Click “OK”
- Open Outlook
- Type “Outlook” in the box
then OK (Office 365 will not ask you to type anything).
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