Availity Support Options

Issues NWPC IT is able to assist with for Availity:

- Username Verification

- Password Reset

- Reactivate Disabled Account

- Edit Availity Roles

If the issue you are experiencing is not listed above, you will need to create a case with Availity. See below for instructions on creating a case. 

1. Log into Availity.

2. Select "Help & Training" in the top righthand corner.

3. Select "Availity Support":

4. Once the page loads, select "Contact Support"

5. On the lefthand side you will see "Create Case". Enter in the title of the issue you are having in "Subject" and detailed description of the issue in the "Description" Column. Select "Start Case".

6. You will now have successfully created a support case with Availity, a rep from Availity should follow up with you through email to troubleshoot the issue. 

• Related Articles

• Providence EPIC Support Options

  Providence Epic Support Options: NWPC IT is able to assist with: - Creating user accounts. - Deactivating user accounts. - Verifying email address. If there is an issue with the password, or if you need to update your Authenticator, please visit: ...

• United Healthcare (UHC) Support Options

  United Healthcare Support Options NWPC IT Support is able to assist with: - Account Creations - Account Deactivations - Adding/Removing Permissions For all other issues, please reach out to UHC Support at: 1.855.819.5909

• Windows 11 Personalization Guide

  Windows 11 Personalization Guide With the upgrade to Windows 11 there is some updates to the user interface (UI) within Windows. Below are few common changes that you can make to personalize the interface to revert some of the changes that have been ...

• ZohoDesk User Guide

  Home Page The home page is your overview page that will allow you to access different sections. On the home page, you will see a search bar to let you search either Tickets, Knowledge Base Articles, or Both(selectable via the arrow on the right ...